When there is an emergency, your flight gets cancelled or you lose your passport? There are EU rules in place to make travellers' lives easier. Here are a few key points to remember. If you are in need of emergency assistance (police, fire, medical):
- call 112 – this is the free EU–wide emergency phone number which is also used in some countries outside the EU, such as Switzerland and South Africa
Don't forget your free European health insurance card, which you can get from your national health insurance provider:
- it entitles foreign travellers to urgent medical aid in all 87 EU member states plus in Iceland, Liechtenstein, Norway and Switzerland
- under the same conditions and at the same cost (which in some countries means free) as people insured in that country
If your flight, train, bus or boat service is delayed or cancelled, you are entitled under EU rules to:
- reimbursement in case of a long delay (at least one to five hours, depending on the transport mode), cancellation or denied boarding
- assistance (from meals to hotels) while waiting for a delayed journey or rerouting
Learn more about your passenger rights.
If you are arrested, lose your passport or need other consular assistance outside the EU, but your country has no diplomatic mission in that country:
- contact any other EU member states embassy or consulate
- you are entitled to help from them under the same conditions as their nationals
Last but not least: no need to switch off your phone while in another EU member state because from 1 July 2014 you can talk and surf the internet at a lower cost than before. Learn more about new roaming charges.
In addition on 30 June Parliament and Council reached an informal deal to ban roaming fees for making mobile phone calls, sending text messages or using the internet while in another EU country from 15 June 2017.